Privacy Policy

Your phone carries your life — calls to your family, texts to your doctor, your location as you move through the world. Here is exactly what we collect, why, and what we will never do with it.

What we collect

Your name, selected birthday month, payment method, and address for billing and tax purposes; your device identifiers to provision your eSIM; and network records (call time, destination number, data volume) that every carrier must keep to run and bill a network.

What we never do

We do not sell your personal data. We do not share it with advertisers or data brokers. We do not read your messages, listen to your calls, or build marketing profiles from your activity. There is no "premium privacy tier" — this is how the one plan works for everyone.

Mobile numbers and text opt-in

Mobile numbers and text opt-in information are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. No mobile information or text messaging originator opt-in data and consent will ever be shared with any third parties or affiliates for marketing. We use them only to send the account and service texts you agreed to.

Texts from Starfion (SMS & MMS)

Starfion LLC sends account and service texts (account updates, payment receipts, missed-call notices, and replies from support) only to people who opt in at starfion.com/sms-optin. Consent is not a condition of purchase. Message frequency varies. Msg & data rates may apply. Reply HELP for help, or contact hello@starfion.com or (844) 278-3770. Reply STOP to cancel at any time; we confirm and send nothing further. Carriers are not liable for delayed or undelivered messages.

Location

Your device shares location with the network as a technical necessity of connecting calls. Coarse network location is subject to the retention and full-deletion rules below. We never use location for advertising.

Law enforcement

We comply with valid, lawful orders and nothing more. Where the law allows, we notify you before disclosing your records. We publish a transparency report every year.

Platform data administration

Starfion may keep, share, edit, delete, and merge any and all data on the platform, subject to applicable law, contractual obligations, our published privacy commitments, and your explicit full-deletion rights. This does not override our promises not to sell personal data or share it with advertisers or data brokers.

Data retention

Our general retention guideline is one year from your last activity date. Customer information and data may be kept longer. One year is not a maximum retention period or an automatic deletion deadline. An explicit full-deletion request overrides this general guideline.

Your controls

You may download your customer data, correct it, or request full deletion of your own account and data while signed in. Full deletion is permanent and requires your explicit confirmation. It takes effect immediately, without a 30-day waiting period or undo window. Access and sharing credentials must be revoked. We must verify deletion before reporting completion and identify any specific legal or provider constraint that prevents full deletion.

When this changes

If we ever change this policy, we email you 30 days in advance in plain language. Continued use after that is your acceptance; canceling before then is always free.